© Copyright 2026 - All rights reserved
iáomai is a brand of Corpo Mente Spirito
P.Iva: 03997200047
iáomai is a brand of Corpo Mente Spirito
P.Iva: 03997200047
C.M.S. grants the Customer a licence to use in accordance with the purchase model, duration, features and conditions set out in the applicable offer or order.
The licence may be associated with a recurring subscription or, where provided by the applicable commercial offer, may be granted against a one-time payment.
These Terms govern the purchase, activation and use of iáomai and the related software, applications and digital services.
The service provider is Corpo Mente Spirito di Christian Iallonardi, with registered office at Via Madonna del Campo, 24 – Borgo San Dalmazzo (CN), Italy, Italian Tax Code LLNCRS74M04F351Y and VAT No. 03997200047, hereinafter "C.M.S.".
DEFINITIONS
For the purposes of these Terms:
"C.M.S." means the entity providing the service and granting licences to use iáomai.
"iáomai" means the software platform, applications, digital services, modules and related features governed by these Terms.
"Digital Insight" means the artificial intelligence-based feature of iáomai described in Article 9.
"Customer" means the natural or legal person who purchases, subscribes to or activates the service.
"User" means the natural person authorised to use iáomai.
"Professional Customer" means a Customer who purchases or uses iáomai in connection with their business, commercial, craft, professional or organisational activity.
"Consumer" means a natural person who purchases or uses iáomai for purposes outside their business, commercial, craft or professional activity.
Whether a Customer qualifies as a Professional Customer or a Consumer depends on the actual purpose of the purchase and use of the service.
1. SUBJECT MATTER OF THE SERVICE
iáomai includes software and services accessible, according to the plan purchased, through desktop, web and mobile applications or any combination thereof, as well as any additional modules and features.
Such features may include Digital Insight, an artificial intelligence-based module also governed by Article 9.
These Terms apply regardless of the channel through which the subscription was purchased, including the iáomai website, direct sales, digital stores, distributors, resellers, partners or agreements.
Any terms of the relevant sales channel concerning payment, invoicing, renewal or refunds shall continue to apply within their respective scope.
2. ACCEPTANCE OF THE TERMS AND CONCLUSION OF THE CONTRACT
The purchase, activation or use of iáomai requires acceptance of these Terms in accordance with the procedure made available through the relevant channel.
C.M.S. retains, to the extent permitted by applicable law, the information necessary to document acceptance, including the text of the Terms applicable at the time of purchase, the relevant update date, the date and time of the transaction, and the relevant account and order.
Unless otherwise provided by the relevant sales channel, the contract is concluded upon confirmation of the order and activation of the service following successful completion of the purchase process.
Activation of iáomai normally takes place immediately after completion of the purchase and payment.
Where the purchase or activation is carried out on behalf of a company, professional practice, entity or other organisation, the person carrying it out represents that they are authorised to act on behalf of that entity.
A Customer who is a natural person must have the legal capacity required to enter into the contract under applicable law. Use of iáomai by a minor is permitted only where lawfully authorised and under the responsibility of a parent, guardian or other person having legal responsibility for the minor, or within an organisation that lawfully authorises such use.
3. LICENCE TO USE
The purchase of iáomai does not transfer ownership of the software to the Customer.
C.M.S. grants the Customer, for the duration of the subscription, a limited licence to use in accordance with the plan purchased.
Unless otherwise specified, the licence is:
All rights not expressly granted remain reserved to C.M.S. or their respective owners.
4. PURCHASE MODELS, SUBSCRIPTION, RENEWAL AND PAYMENT
iáomai may be purchased under a monthly, annual or other subscription period specified at the time of purchase or, where provided by the commercial offer, under a one-time payment model.
These Terms do not, solely as a result of their update, change the purchase model, duration or financial terms previously agreed with the Customer. In particular, a licence originally purchased under a one-time payment model shall not be converted into a recurring subscription unless otherwise expressly agreed by the Customer.
The price, duration, any applicable taxes and included features are those indicated in the order or purchase screen.
Where expressly indicated before purchase, the subscription may provide for automatic renewal.
The Customer may prevent renewal using the cancellation methods made available.
Unless otherwise provided by law or by the applicable commercial terms, cancellation takes effect at the end of the period already paid for and does not entitle the Customer to a refund for a period already commenced.
Failure to make payment may result in suspension or termination of the service.
Any price changes will be communicated before they apply and will normally take effect from the following renewal.
Consumers retain all mandatory rights provided by applicable law, including rights relating to withdrawal and any immediate commencement of the service during the relevant withdrawal period.
5. ACCOUNTS, CREDENTIALS AND COMMUNICATIONS
The Customer is responsible for the proper management of their account and any accounts or Users associated with it.
Credentials are personal and must not be shared with unauthorised persons.
The Customer and Users must take reasonable security measures to protect accounts, devices and credentials and must promptly notify C.M.S. of any unauthorised access or suspected compromise.
The Customer must keep the contact details associated with the account up to date.
Communications relating to the service and contractual relationship may be sent by C.M.S. to the email address associated with the account and, where appropriate, through notifications made available within iáomai.
C.M.S. may suspend or block an account where reasonably necessary for security purposes, prevention of abuse, or protection of users, systems or infrastructure.
6. TECHNICAL REQUIREMENTS AND EXTERNAL DEPENDENCIES
The use of certain iáomai features may require compatible devices, operating systems, browsers, network connections or other technical requirements.
Applicable technical requirements may be indicated on the website, in product documentation, in distribution stores or within the applications and may be updated in response to technological developments, security and service compatibility.
The Customer is responsible for maintaining devices, systems, software and connections suitable for the use of iáomai.
Certain iáomai features may depend on communication networks, operating systems, stores, payment services, technological infrastructure, artificial intelligence services or other services provided by third parties.
To the extent permitted by law, C.M.S. shall not be liable for malfunctions or unavailability causally attributable to devices, configurations, connections or third-party services outside C.M.S.'s reasonable control, without prejudice to the mandatory rights of Consumers.
7. PROHIBITED USES
The Customer and Users may not:
a) copy, distribute, resell or sublicense iáomai without authorisation;
b) improperly share credentials or licences;
c) circumvent licence activation, authentication or control systems;
d) attempt unauthorised access to systems;
e) alter or remove intellectual property notices;
f) reverse engineer (technically reconstruct the operation of the software), decompile or carry out similar activities, except where mandatorily permitted by law;
g) use iáomai for unlawful activities or in violation of third-party rights;
h) introduce malware or other harmful elements;
i) use professional, healthcare or therapeutic features without holding any qualifications required by applicable law;
j) use regulated features outside their intended purpose;
k) enter or use content, data or materials without having the necessary rights, authorisations or legal basis.
8. PROFESSIONAL QUALIFICATIONS, STUDENTS AND NON-PROFESSIONAL USERS
iáomai may be used by professionals and practitioners belonging to different disciplines and professional regulatory frameworks.
The purchase or technical availability of iáomai does not confer any professional, healthcare, medical or therapeutic qualification.
Each User is responsible for verifying that their training, qualifications and professional authorisations allow them to carry out the relevant activities in the country in which they operate.
The Customer and User must use iáomai solely within the limits of their competence and applicable local law.
Features made available to students, trainees or non-professional Users may be limited to educational or informational purposes.
Technical access to a feature does not authorise the User to carry out reserved professional activities.
C.M.S. may differentiate, restrict or disable certain features according to the User category, territory, applicable law or security and compliance requirements.
C.M.S. may also restrict the use of certain features on real persons where the User does not hold the qualifications required by applicable law.
9. DIGITAL INSIGHT
Digital Insight is an artificial intelligence-based module that may support the User in analysing and interpreting information in accordance with the features and intended purpose described in the iáomai documentation applicable to the version being used.
Depending on the version and configuration, Digital Insight may process information, propose interpretative frameworks according to Traditional Chinese Medicine, present alternative hypotheses, display compatibility indicators and provide suggestions relevant to the available features.
This description does not extend the officially designated intended purpose of the product.
Digital Insight is a support tool and does not replace the judgment of a qualified User.
Before using an output (the result produced by the system), the User must critically assess its:
Where provided by the system, the User must confirm, modify or reject the output.
The final professional decision remains with the User.
The quality of outputs also depends on the completeness, accuracy and relevance of the available information.
The User is responsible for the data and information they enter, select or confirm.
The User must avoid entering names, contact details or other directly identifying information relating to individuals in text fields intended for artificial intelligence processing where such information is not necessary for the intended purpose.
The Customer and User remain responsible for the lawfulness of the information entered and for the use of Digital Insight features in accordance with applicable law.
Any percentages, scores or values displayed by Digital Insight do not automatically constitute clinically validated diagnostic probabilities.
Unless expressly stated otherwise in the official documentation, they represent only compatibility indicators, meaning measures of the correspondence identified by the system between the available information and certain models.
Digital Insight is not an emergency service.
In certain circumstances, the system may display warnings or suggest seeking a healthcare assessment.
The absence of a warning does not constitute confirmation of the absence of a medical condition, risk or emergency.
In the event of a possible emergency, the User must contact the appropriate healthcare services without relying on Digital Insight.
Where Digital Insight or other iáomai features are subject to medical device legislation or other specific regulatory requirements, the User must comply with the intended purpose, instructions, warnings and limitations set out in the relevant documentation.
With regard to safety and regulated use, such documentation prevails over these Terms.
10. CUSTOMER DATA AND CONTENT, SECURITY AND ENCRYPTION
The Customer retains their rights in data, documents, images and other content entered or uploaded through iáomai, without prejudice to any third-party rights.
The Customer is responsible for the lawfulness of the data and content entered and must hold any authorisations, rights and other legal grounds required for their use through the service.
C.M.S. does not acquire ownership of the Customer's data and content as a result of their use through iáomai.
For ordinary data management and storage features that use iáomai's encryption architecture, data is encrypted on the User's device before being stored or synchronised on remote infrastructure and is stored in encrypted form.
Where necessary for operation, recovery, support, service security or compliance with applicable obligations, iáomai systems may allow data to be decrypted. Access by C.M.S. to data in intelligible form is restricted to authorised personnel and solely to activities for which such access is necessary.
Certain features, in particular those requiring processing through artificial intelligence services or other technological services, may involve technical processing methods that differ from ordinary encrypted storage. The relevant personal data processing methods are governed by the privacy documentation and, where applicable, data processing agreements.
C.M.S. adopts technical and organisational measures aimed at preserving, according to the risk and nature of the service, the confidentiality, integrity, availability and security of information processed through iáomai.
11. DATA RETENTION AFTER TERMINATION OF THE CONTRACTUAL RELATIONSHIP OR ACCESS TO THE SERVICE
Upon termination of the contractual relationship or access to the service, C.M.S. may retain data associated with the account for a maximum period of 24 months in order to allow possible reactivation of the service and recovery of previously stored information.
During this period, the Customer is not entitled to use features reserved for active subscriptions, except where otherwise provided by C.M.S. or applicable law.
The Customer may request permanent deletion of their account and related data before expiry of the 24-month period, to the extent and in accordance with the procedures permitted by applicable law and without prejudice to any retention obligations.
After the 24-month period has elapsed without reactivation of the service, data may be deleted or anonymised, except where legal obligations, legitimate retention requirements or rules applicable to processing carried out on behalf of a Professional Customer require otherwise.
Any copies contained in backup systems may be deleted according to ordinary technical overwrite or deletion cycles and shall remain protected in the meantime and used only for recovery, security or compliance with applicable obligations.
12. INTELLECTUAL PROPERTY
C.M.S. owns the intellectual property rights and/or the related economic exploitation rights in iáomai, without prejudice to any third-party rights.
The software, code, interface, graphics, databases, algorithms, documentation, trademarks, names, know-how and other elements of iáomai remain the property of C.M.S. or their respective owners.
The Customer acquires only the right of use granted under the licence.
Any suggestions or feedback provided by the Customer may be used by C.M.S. to develop or improve its products without granting the Customer any rights in the resulting product.
13. UPDATES AND CHANGES TO THE SERVICE
C.M.S. may release updates, corrections, new versions and security patches (updates intended to remedy vulnerabilities).
The Customer must use updates identified as necessary for the security or compliance of the service.
C.M.S. may discontinue support for obsolete versions or prevent their use where they present significant security, compatibility or compliance risks.
C.M.S. may also modify iáomai for reasons of security, technological development, regulatory compliance, interoperability or improvement.
For Consumers, such changes remain subject to the mandatory conditions and remedies provided by applicable law.
14. SERVICE AVAILABILITY
C.M.S. takes reasonable measures to ensure the continuity and availability of iáomai.
Unless a specific SLA (agreement guaranteeing specified service levels) applies, C.M.S. does not guarantee that iáomai will be continuously available or free from interruptions.
Interruptions may occur due, for example, to maintenance, updates, security events, network problems, third-party services, force majeure events or circumstances outside C.M.S.'s reasonable control.
This does not limit any mandatory rights to which a Consumer may be entitled.
15. SUSPENSION AND TERMINATION
C.M.S. may suspend access to iáomai in whole or in part in the event of:
Where reasonably possible, C.M.S. will notify the Customer in advance.
In urgent situations, suspension may take immediate effect.
In the event of a serious breach, C.M.S. may terminate the contractual relationship, without prejudice to any mandatory rights of the Customer.
16. RESPONSIBILITY OF PROFESSIONAL CUSTOMERS
This Article applies exclusively to Professional Customers.
The Professional Customer remains responsible for:
a) their professional activity;
b) the accuracy and lawfulness of the information entered;
c) decisions made using iáomai;
d) verification of Digital Insight outputs;
e) use of the software within the limits of their competence;
f) proper management of their Users, accounts and devices;
g) the lawfulness of data, documents and content entered into the service and the authorisations required for their use.
C.M.S. does not guarantee specific professional, economic or therapeutic outcomes or the automatic accuracy of every output produced by Digital Insight or other artificial intelligence-based systems.
To the extent permitted by law, the Professional Customer agrees to indemnify and hold C.M.S. harmless from third-party claims, costs and damages reasonably incurred by C.M.S. to the extent directly arising from unlawful use of iáomai attributable to the Customer, infringement of third-party rights, unlawful entry of data or content, performance of professional activities without the required qualifications, or use of the service in breach of applicable instructions and limitations.
17. LIMITATION OF LIABILITY IN PROFESSIONAL RELATIONSHIPS
This Article applies exclusively to Professional Customers and to the maximum extent permitted by law.
Except where liability cannot lawfully be excluded or limited, C.M.S.'s total contractual liability relating to the relevant service shall not exceed the total amount paid by the Customer for that service during the twelve months preceding the first event giving rise to the claim.
To the maximum extent permitted by law, indirect or consequential damages are excluded, including loss of profits, loss of business opportunities, loss of revenue and reputational damage.
C.M.S. shall not be liable to the extent that damage is causally attributable to:
These limitations do not apply where liability cannot lawfully be excluded or limited, including wilful misconduct, gross negligence to the extent provided by law, mandatory product liability, death or personal injury where liability cannot be excluded, and any other mandatory liability.
18. CONSUMER CUSTOMERS
Where the Customer is a Consumer, these Terms apply only to the extent compatible with mandatory consumer protection laws.
Where applicable, the following rights remain unaffected:
Where a provision applicable to Professional Customers is incompatible with a mandatory Consumer protection, it shall not apply to the Consumer to the extent of that incompatibility.
19. PURCHASES THROUGH STORES, DISTRIBUTORS AND PARTNERS
Where the service, subscription or licence is purchased through stores, marketplaces, distributors, resellers or other authorised intermediaries, certain terms concerning payment, invoicing, renewal or refunds may be governed by the relevant channel.
Unless expressly authorised in writing by C.M.S., distributors, resellers and partners have no authority to modify these Terms, extend the intended purpose of iáomai or assume obligations on behalf of C.M.S.
20. TERRITORIES AND LOCAL LAW
C.M.S. may make different products, modules or features available in different territories.
The technical ability to access a feature from a particular country does not constitute a guarantee that every User may lawfully use that feature in the course of their professional activity.
The Customer and User must comply with the laws applicable in the place where the service is used.
C.M.S. may territorially restrict certain features where necessary for legal, regulatory, professional or security reasons.
21. CHANGES TO THESE TERMS
C.M.S. may amend these Terms for regulatory adjustments, security requirements, evolution of the service or other objectively justified reasons.
Material changes will be communicated to the Customer with reasonable prior notice and by means appropriate to the nature of the change, where required by applicable law.
Where applicable law or the nature of the amendment requires renewed acceptance, C.M.S. will obtain it through the procedure made available.
Consumers retain all specific rights provided by applicable law, including, where applicable, the right to withdraw from or terminate the contract.
22. SUPPORT AND CONTACTS
The Customer may contact C.M.S. support through the channels indicated in the "Contacts" section of the iáomai website or through any additional support tools made available.
23. GOVERNING LAW AND JURISDICTION
These Terms are governed by Italian law, without prejudice to the mandatory rights granted to Consumers by applicable law.
For disputes involving Professional Customers, the Court of Cuneo (CN), Italy shall have exclusive jurisdiction, except where mandatory jurisdiction rules apply.
For Consumers, the choice of Italian law does not deprive them of any mandatory protections granted by applicable law.
Where the Consumer resides or is domiciled in Italy, the courts of the Consumer's place of residence or domicile shall have jurisdiction in the cases provided by applicable law.
For Consumers residing in other countries, the mandatory rules on jurisdiction applicable to the relevant relationship shall apply.
24. FINAL PROVISIONS
If any provision of these Terms is declared invalid, void or unenforceable, the remaining provisions shall continue to be effective to the extent permitted by law.
The failure or delay by C.M.S. to exercise any right does not constitute a waiver of that right.
These Terms, together with the order and any documents expressly referred to herein, govern the contractual relationship relating to the purchase and use of iáomai.
In the event of conflict, the specific terms of the order prevail over these Terms solely with respect to matters expressly governed by the order. The terms of stores, marketplaces or other sales channels prevail solely with respect to matters within their respective scope. With regard to safety, intended purpose and the use of regulated features, the applicable technical or regulatory documentation shall prevail.
In the event of any discrepancy in interpretation between the different language versions of these Terms, the Italian version shall prevail in relationships with Professional Customers. For Consumers, any mandatory applicable provisions remain unaffected.
Last updated, Borgo San Dalmazzo, 9 September 2026
These Terms apply to new contracts entered into from 9 September 2026. For Customers whose contractual relationship was already in force on that date, these Terms shall apply 30 days after the relevant notice has been given, in accordance with the previously applicable terms.
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